If you bought a cheap portable charger online in the last two years, check it today. Federal safety officials are telling consumers to stop using about 210,000 HAIARA W5 PRO power banks that can explode or catch fire. Many owners have no easy way to get a refund.
What happened
On November 5, 2026, the U.S. Consumer Product Safety Commission (CPSC) issued a public warning: consumers should immediately stop using HAIARA power banks, model W5 PRO. The CPSC says the lithium battery can explode and ignite.
The agency knows of 600 reports of fires, explosions and other overheating incidents. These include three reports of burn injuries and nine reports of property damage. According to news reports of the warning, about 210,000 units were sold on Amazon.com and Newegg.com from January 2025 through October 2026.
How to identify the power bank
- Black power bank with “20W” printed on the front
- “Model: W5 PRO” printed on the side
- No date code in the format YYYYMMDD (for example, 20250415) printed on the side
The brand name HAIARA may appear only on your purchase receipt.
Why there’s no simple refund
A CPSC warning is different from a recall. A warning usually means the agency could not get the company to agree to a full recall.
Only one seller has stepped up. On October 29, 2026, Amazon seller Mitrytech recalled about 11,000 of these power banks, sold on Amazon between May 2025 and September 2026 for $18 to $22 (CPSC recall No. 27-056). Mitrytech buyers can get a full refund. To get it, you send a photo of the power bank with “recalled” written on it in permanent marker and confirm that you disposed of it properly. Contact HAIARArecall@outlook.com or visit haiara.net/recalls.html.
For everyone else, it’s harder. According to reports of the CPSC warning, the Chinese manufacturer has not responded to the agency’s requests for a recall. Another Amazon seller, Geralde-US, has not responded, and Woot has refused to conduct a recall.
What you can do
- Stop using it now. Don’t charge it, and don’t leave it in a bag, car or bedroom.
- Don’t sell it or give it away.
- Don’t throw it in the trash or recycling. Damaged or recalled lithium batteries can start fires in garbage trucks and recycling plants. Also skip the battery drop-off boxes at retail stores.
- Call your local household hazardous waste program first. Ask if it accepts recalled lithium-ion batteries. If it doesn’t, ask your town or county what to do.
- Ask for your money back. If you bought from Mitrytech, use its refund process. If you bought from another seller, contact the seller and the marketplace (Amazon or Newegg) and ask for a refund, citing the CPSC warning. Also check whether your credit card offers purchase protection or a dispute option.
- Keep records. Save your order confirmation, photos of the labels and any messages with the seller.
When to get help
If a power bank caused a fire, burns or property damage, take photos, keep what’s left of the device if it’s safe to do so, and notify your insurance company. Then talk with an attorney before you give the device to anyone.
If a seller or marketplace refuses a refund for a product the federal government says is dangerous, you may have rights under state consumer protection and warranty laws.
Talk to Ginsburg Law Group
If a seller is refusing to stand behind a dangerous product, Ginsburg Law Group can help you understand your options. Contact us for a free review of your situation.
This post is for general information and isn’t legal advice. Reading it doesn’t create an attorney-client relationship.
