Why the TCPA matters

The Telephone Consumer Protection Act (TCPA) is a federal law that restricts certain robocalls and texts. Many consumers feel stuck because the calls keep coming—and they’re not sure what proof they need.

Good documentation can make a huge difference.

What may violate the TCPA (high-level)

Depending on the situation, TCPA issues can include:

• Robocalls to cell phones using an automated system without proper consent

• Prerecorded voice messages without proper consent

• Unwanted marketing texts

• Calls/texts after you asked them to stop

• Calls to numbers on the Do Not Call list (in some contexts)

Every case is fact-specific, and rules can vary by call type and consent.

Consent: the core issue

Most TCPA cases turn on consent:

• Did you give your number?

• Did you agree to be contacted?

• Was consent revoked (you told them to stop)?

• Was the contact marketing vs. informational?

What to document (your TCPA evidence kit)

Create a folder and keep:

• Screenshots of call logs and text threads

• Voicemails (download if possible)

• The exact date/time of each call/text

• The number used and any caller ID name

• Notes on what you said (especially “stop” requests)

• Any forms where you provided your number (loan apps, online purchases)

Practical checklist: how to revoke consent clearly

If you want them to stop, be direct:

• Text: “STOP” (if it’s a text campaign)

• Email: “I revoke consent to contact this number.”

• Phone: “Do not call or text me again. Remove my number.”

Then document it:

• Screenshot your “STOP” message

• Save confirmation messages

• Note the date/time of your request

Common mistakes

• Deleting texts because they’re annoying (save them)

• Blocking the number too early (you can block later; first gather evidence)

• Assuming one “STOP” works across multiple numbers/entities

• Not keeping proof of how your number was provided

What to do if the calls keep coming

• Keep logging calls/texts for at least a few weeks

• Identify patterns (same company, multiple numbers)

• Save any messages that identify the business

• Consider a written demand through counsel if appropriate

When to talk to an attorney

Consider legal help if:

• You’re getting repeated calls/texts after you opted out

• You’re receiving prerecorded messages

• The calls are affecting your work, sleep, or peace of mind

Get a free case evaluation to review your call/text log and discuss next steps.