Many Pennsylvania Lemon Law claims go through arbitration before a lawsuit is filed.
If you’re pursuing a claim, understanding the arbitration process is important.
Here’s how it works.
What Is Lemon Law Arbitration?
Arbitration is a dispute resolution process where:
- An independent arbitrator reviews the evidence
- Both sides present their case
- A decision is issued
It is less formal than court but still legally significant.
Is Arbitration Required in Pennsylvania?
Pennsylvania allows manufacturers to establish certified arbitration programs.
If a manufacturer has a certified program, you may need to go through arbitration before filing a lawsuit.
However, you still retain the right to go to court if necessary.
What Happens During Arbitration?
The process usually involves:
- Filing a claim
- Submitting repair records
- Attending a hearing (in person or virtual)
- Presenting documentation
- Manufacturer responding
- Arbitrator issuing a decision
The hearing is typically informal compared to court.
What Evidence Is Important?
Bring:
- All repair orders
- Purchase contract
- Warranty booklet
- Timeline of defects
- Photos/videos (if relevant)
- Notes about safety concerns
Clear documentation strengthens your case.
What Can the Arbitrator Award?
If you win, the arbitrator may order:
- Repurchase (refund minus mileage offset)
- Replacement vehicle
Pennsylvania uses a mileage offset formula based on:
(Miles at first repair ÷ 100,000) × purchase price
How Long Does Arbitration Take?
The process typically takes:
- Several weeks to a few months
depending on scheduling and documentation.
Can You Appeal the Arbitration Decision?
In some cases, consumers may reject the arbitration result and pursue court action.
Manufacturers are generally bound by the decision if you accept it.
The Bottom Line
Pennsylvania Lemon Law arbitration is often the first step in resolving a claim.
It can lead to:
- A refund
- A replacement vehicle
- Or a formal decision that clarifies your options
Preparation and documentation are critical.
