If you’re on the Do Not Call (DNC) list and still getting repeated calls and texts, you’re not powerless. The TCPA (Telephone Consumer Protection Act) is one of the most effective consumer protection laws for stopping unwanted robocalls and spam texts.

But TCPA cases are documentation-heavy. If you want to protect your rights, what you track matters.

Step 1: Confirm what kind of calls/texts you’re getting

Not all calls are the same. Note whether they are:

• Robocalls (pre-recorded voice)
• Autodialed calls
• Spam texts
• Live agent calls

Also note whether you ever gave consent (even years ago) and whether you revoked it.

Step 2: Track the basics (every time)

Create a log with:

• Date and time
• Phone number
• Company name (if stated)
• What the message said
• Whether it was a call or text

If it’s a text, screenshot it.

Step 3: Save voicemails and recordings (where legal)

Voicemails are powerful evidence. Save them.

Recording calls is state-specific. If you’re unsure, don’t record—just take detailed notes.

Step 4: Document your Do Not Call status

If you registered your number on the National Do Not Call Registry, note:

• The date you registered (approximate if needed)
• Any confirmation email or screenshot

Also document if you asked the company directly to stop calling/texting.

Step 5: Watch for “stop” requests and opt-outs

If you reply “STOP” and they keep texting, document that.

If you told a live agent “Do not call me again” and they keep calling, document that.

Step 6: Don’t click links

Spam texts often include links. Avoid clicking; it can confirm your number is active.

Bottom line

TCPA claims can be strong when the pattern is clear and the evidence is clean.

If you’re getting repeated robocalls or spam texts, Ginsburg Law Group can help you evaluate whether your situation may qualify under the TCPA.