Telephone Consumer Protection Act – Process & Documents

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    Describe your case briefly

    Getting robocalls or spam texts? Here’s what happens next.

    A simple, step-by-step overview so you know what to expect.

    Step 1: Quick intake (5–10 minutes)

    We’ll have you answer a few questions to understand the situation:
    • What number they’re calling/texting
    • What company/brand name shows up (if any)
    • How often it’s happening and when it started
    • Whether you ever gave consent (and how)
    • Whether you asked them to stop (and what happened after)
    Goal: confirm whether this looks like a potential TCPA issue and what evidence we should review.
    CLICK HERE to start the process.

    Step 2: You send us the key proof (usually same day)

    We’ll ask for screenshots and a few details (see checklist below).
    If you don’t have everything, send what you do have.
    Goal: quickly verify frequency, content, and whether the messages look automated/marketing.
    Upload in your form above, or email us your evidence.

    Step 3: Attorney review + issue spotting

    We look for common TCPA triggers, such as:
    • Repeated calls/texts using an automated system or prerecorded voice
    • Marketing texts/calls without proper consent
    • Contact after you opted out (e.g., you replied STOP)
    • Calls/texts to a number on the Do Not Call Registry (in some situations)
    • Wrong-number calls/texts after you told them it’s the wrong number
    Goal: identify the strongest legal theories and what we’d need to prove.

    Step 4: Strategy call (next steps + options)

    We’ll explain, in plain English:
    • What we think is happening
    • What your options are
    • What we recommend doing next
    • What we need from you (if anything)
    Goal: you leave the call knowing the plan and what to do (and not do) next.

    Step 5: Evidence preservation (simple but important)

    If it looks viable, we’ll guide you on preserving evidence, like:
    • Keeping texts intact (don’t delete the thread)
    • Saving voicemails
    • Capturing call logs regularly
    • Not engaging beyond opt-out language, if applicable
    Goal: protect the proof before it disappears.

    Step 6: We take action (demand, negotiation, or lawsuit evaluation)

    Depending on the facts, we may:
    • Contact the company/marketer
    • Evaluate filing a lawsuit if appropriate
    • Handle communications so you’re not stuck going back and forth
    Goal: stop the conduct and pursue the best path forward.

    Step 7: Resolution + next-step protection

    If resolved, we’ll flag related issues we often see (when relevant), like:
    • Identity theft / lead list issues
    • Debt collection overlap (FDCPA)
    • Credit reporting concerns (FCRA)
    Goal: reduce repeat harassment from the same ecosystem of callers.
    Want to know if these calls/texts may violate the TCPA? Start with a free, confidential case evaluation.

    TCPA Doc-Ready Checklist (What to Gather)

    The more you can share, the faster we can evaluate your situation. Don’t worry if you don’t have everything.

    A) Screenshots (most important)

    • Screenshots of text message threads (include the phone number and timestamps)
    • Screenshots of call logs showing frequency (dates/times)
    • Screenshots of voicemail transcriptions (if available)

    B) Details about the caller/texter

    • Phone number(s) used
    • Company/brand name shown in the message or caller ID
    • Links included in texts (screenshots are fine)
    • Any email addresses or websites referenced

    C) The content (what they’re saying)

    • Are they selling something? Collecting a debt? Offering a “program”?
    • Any repeated scripts or identical messages
    • Any mention of “consent,” “terms,” or “you opted in”

    D) Consent + opt-out evidence (critical)

    • Did you ever give them your number? If yes, how (website form, checkout, lead form, prior business relationship)?
    • Any screenshots showing you replied STOP (or asked them to stop)
    • If you have it: confirmation texts like “You have been unsubscribed”

    E) Do Not Call (if applicable)

    • Whether your number is on the National Do Not Call Registry
    • Approximate date you registered (if you remember)

    F) Your timeline (even rough is fine)

    • When it started
    • How many calls/texts per day or week (estimate is okay)
    • Whether it’s ongoing right now
    If you’re not sure what’s relevant, send it anyway — we’ll sort it.

     

    TCPA TEAM

    AMY GINSBURG – aginsburg@ginsburglawgroup.com

    JESSICA STEPANUKHA – jstepanukha@ginsburglawgroup.com

    ANN CANTOR – acantor@ginsburglawgroup.com