Lemon Law Pre-Filing ADR Programs
Lemon Law Pre-Filing ADR Programs
Before filing a Lemon Law lawsuit, many vehicle manufacturers require consumers to go through a pre-filing Alternative Dispute Resolution (ADR) program. These programs are designed to give the manufacturer a final opportunity to resolve your complaint outside of court.
The two most common manufacturer-sponsored ADR programs are the BBB AUTO LINE and the National Center for Dispute Settlement (NCDS).
What Is a Lemon Law ADR Program?
ADR programs provide a structured process for consumers to present their case to a neutral decision-maker before filing a lawsuit. The goal is to resolve Lemon Law claims without going to court, but the results are often non-binding for consumers (meaning you don’t have to accept the outcome) while being binding for manufacturers.
BBB AUTO LINE
The BBB AUTO LINE is one of the nation’s largest ADR programs for Lemon Law disputes. It is administered by the Better Business Bureau and is free to consumers.
How It Works:
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You file a complaint online or by phone.
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The BBB contacts the manufacturer and dealer for a response.
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If no settlement is reached, the case goes to an arbitration hearing (by phone, video, or in person).
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The arbitrator issues a decision — usually within 40 days of filing.
Manufacturers Participating in BBB AUTO LINE:
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General Motors (Chevrolet, GMC, Cadillac, Buick)
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Ford
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Toyota
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Honda/Acura
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Hyundai/Kia
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Fiat Chrysler (Dodge, Jeep, Chrysler, Ram, Fiat, Alfa Romeo)
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Nissan/Infiniti
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Subaru
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Volkswagen/Audi
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Tesla
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And others
National Center for Dispute Settlement (NCDS)
The National Center for Dispute Settlement (NCDS) is another major ADR program used by manufacturers. Like BBB AUTO LINE, it is free to consumers and provides arbitration services.
How It Works:
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You submit a complaint directly through NCDS.
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The manufacturer is given a chance to respond and attempt settlement.
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If unresolved, your case proceeds to arbitration.
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An independent arbitrator issues a decision.
Manufacturers Participating in NCDS:
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BMW/MINI
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Mazda
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Land Rover/Jaguar
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Bentley
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Porsche
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Mitsubishi
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And others
Other Manufacturer-Specific ADR Programs
Some manufacturers run their own in-house arbitration or mediation systems. For example:
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Mercedes-Benz – operates its own arbitration board
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Volvo – participates in its own settlement process
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Other luxury brands may use either NCDS or independent panels
Pros and Cons of ADR Programs
Pros:
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Free to consumers
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Faster than going to court (usually resolved within 30–60 days)
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Required step in many Lemon Law claims
Cons:
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Arbitrators may be perceived as favorable to manufacturers
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Some remedies awarded are less than what courts may provide
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You may still need to file a lawsuit to get full compensation
Do I Have to Use ADR Before Filing a Lemon Law Claim?
In many states, yes — especially if the manufacturer is enrolled in an approved ADR program. You must complete this process before filing a Lemon Law lawsuit. However, if the ADR program fails to resolve your case, you still retain your legal right to sue.
Why You Need an Attorney for ADR
Although ADR programs are marketed as consumer-friendly, manufacturers come prepared with legal teams and detailed defenses. Having an experienced Lemon Law attorney on your side ensures:
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Your claim is properly documented
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You don’t get pressured into accepting a low settlement
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You are positioned for success if the case moves to court
Contact Ginsburg Law Group
If your manufacturer requires you to go through the BBB AUTO LINE, NCDS, or another ADR program, don’t go it alone. Our attorneys have extensive experience navigating these processes and holding automakers accountable.
Call 855-978-6564 today.
